We aim to make our services accessible and easy to use for everyone, including for those who may have additional language, vision, hearing or mobility needs.
British Sign Language (BSL)
If you use British Sign Language (BSL) and need an interpreter to contact us or to access our services, find out how to request a BSL interpreter.
Text relay
BT operate a text relay service known as Relay UK. This service is for deaf, hard of hearing, deafblind and speech-impaired people. It provides a link between a textphone user and an operator, and is a discreet and confidential service.
To contact us using this service, dial 18001 from your textphone followed by the full phone number of the service you need. The call will be answered by a Relay UK operator who'll help you with your call and act as a communicator for the service required. The service is funded by BT so calls are charged at your normal rate.
You can also use the Relay UK app on your smartphone, tablet or computer.
SMS text service
If you're deaf or have a hearing impairment and need to speak us about Council Tax or benefits, you can use SMS text messaging to contact us.
Send a text to 07984 404029 and include your name, address and details of your enquiry. For example: 'John Smith, 12 Green Street. What date do I need to pay my Council Tax?'
Accessible information formats
If you need information in a different format which is accessible for you, please contact us. We can arrange for any details on our website, letters or leaflets to be made accessible, such as in:
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large print
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Braille
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audio tape or CD
- easy read
Disabled access to buildings
Public areas in all our buildings have been independently assessed as being accessible to disabled people, apart from in a limited number of cases where a historic building can't be fully adapted.
We've worked with the NHS and AccessAble to write an access guide to Barnsley facilities for disabled people. The guide contains lots of useful information about council buildings, libraries, tourist attractions and some local shops. All the places in the guide are rated for their accessibility. This means you can use the AccessAble website to check whether a building, venue or route is accessible for you. It also shows the facilities available there.
Website accessibility
For details about the accessibility of our website, see our accessibility statement.