If your bin hasn't been emptied on your scheduled collection day, you can report this to us.
If all the bins on your street have been missed
If we’ve not emptied the bins on your street, it may be because our crew has had a breakdown or the bin lorry is full. We list any service problems we know about on our disruptions to bin collections page, with details of when we intend to return.
If your street has been missed but isn't listed as a known disruption, you can report the missed collection using our online form below.
If just your bin has been missed
If your neighbours' bins have been emptied but yours hasn't, it may be that it's been missed. We're sorry, but we can't return to pick up individual bins. We'll empty your bin on your next scheduled collection day.
If your bin is full, you can take extra waste to one of our household waste recycling centres. If you have extra cardboard, you can leave this at the side of your blue bin on your next blue bin collection day. You need to tear the card into smaller pieces and place it inside one small or medium sized box. This box must be small enough to fit back inside your bin, as the crew will refill the bin to empty it again. You can put the box out on the morning of your collection, as long as the weather's dry.
How to make a report
You can tell us about a missed bin using our online form below. Please don't use this form to report a missed bin if:
- it's before 2:30pm on your bin collection day - we could still be on our way to empty your bin
- you didn't put your bin out on time
- you put the wrong bin out - check your bin day to find your collection dates
- your property is empty or unoccupied (we don't collect bins from unoccupied properties)
- your bin lid wasn't closed - you need to take some items out so we can collect your bin next time
- your bin is contaminated with items that shouldn't go in the bin (such as general waste in a recycling bin) - you need to take those items out so we can collect your bin next time
- your bin is split, broken, has a wheel missing, doesn't have a lid, or we've placed a red tag on it - you need to order a new bin
- your bins are for commercial waste - contact our business waste team to report a missed collection