RPL standards

To apply for RPL status and the quality mark, providers must meet several standards. These include having:

• clear agreements with customers
• a welcoming approach to customer comments and complaints
• considerate and respectful conduct of staff and volunteers
• a robust adult safeguarding policy

Having the RPL quality mark means providers:

• have met our standards
• will be checked on a regular basis
• will aim to provide a quality service

Apply to be included on the RPL

Providers can apply that offer care packages and support to:

• older people
• learning or physically disabled adults
• adults with a sensory impairment
• mental health service users
• carers
• other adults in Barnsley

Providers who aren't based in Barnsley can still apply, but we'd expect them to provide a service to clients in Barnsley before we'd award them the logo. This doesn't stop them from registering their services on the Live Well Barnsley directory. Find out about adding a service to Live Well Barnsley.

Residential care homes can't apply to be included on the RPL for private residential care. However, they can apply if they offer support packages such as day services and respite care. If successful, only these services will be included.

If providers develop new services after their initial assessment, they'll need to re-apply to include the new services.

If successful, providers need to agree that they'll:

• continue to deliver packages of care and support within specific quality standards
• follow the appropriate policies and procedures
• comply with our monitoring requirements

If a provider’s service is outside the remit of the RPL, they could still be added to Live Well Barnsley. Find out about adding a service to Live Well Barnsley.

How to apply

To apply you need to complete the RPL application form and email it, together with the required documents to rpl@barnsley.gov.uk

Please read our RPL guidance notes and RPL fact sheet before completing your application.

You'll need to make sure you answer every question fully, even if you've applied to be included on the RPL before.

Applications can be submitted at any time. We aim to let you know the outcome as below:

More information

Inclusion on the RPL isn't and doesn't constitute a recommendation or award for services by us.

For more details, get in touch by filling in our online enquiry form.