The impact of the festive period, along with the severe winter weather, has meant we were unable to complete most scheduled collections for a week. This has resulted in disruption to our waste collection service. We're sorry about this. It isn't the standard of service that we want to provide, and we're doing all we can to get back on track.

With over 115,000 collections scheduled each week, it does take time for us to recover from delays.

Grey bins

This week, we'll be focussing mainly on collecting your grey bins. Please leave your grey bins out. We might not collect them on your normal collection day, but we're working to get around the borough. If your grey bin is scheduled for collection from Tuesday 21 January, please do not put out any side waste, as we'll not collect it. This was a temporary measure due to the weather impacts the week before last.

Recycling bins

We'll collect as many as we can, but we're prioritising grey bin collections. Please keep your bins out and we'll get to them as soon as we can.

Any additional recycling can also be taken to our household waste recycling centres, which are open seven days a week. You can find your nearest site and its opening times at find a household waste recycling centre.

Contacting us

We know about the bins that haven't been collected. Please only contact us if it is necessary. We're receiving a high volume of calls, but our staff don't have any additional information they can share.

Keeping you and our staff safe

We understand that you might be frustrated by the disruptions. We've seen lots of comments about how our collections should be organised and how our staff should work. People's safety is our priority, and we want to make sure all our employees go home safe at the end of the day. We are not prepared to risk the welfare of our employees or the public. This is why we launched the Be Safe, Work Safe, Target Zero initiative last year to improve safety and reduce waste collection vehicle collisions across Barnsley to a target of zero. You can read more about this on our website at how we work to keep our bin collection crews safe.